Economics, psychology, and what people actually do.
My work sits between economics and psychology, and increasingly it runs through technology and storytelling. Behavioral science complements the rest of the toolkit: it asks what it takes for a decision to actually happen, whether you are a minister designing a program, a family it is meant to reach, or simply human. A school with poor attendance and a clinic nobody uses often share a behavioral cause. That is usually where the useful question is.
I learned to think in experiments from cucumbers. My father was a horticulturist in Cyprus, and as a kid I followed him into the fields where he tested his crops: try something on the left side, leave the right side alone, see what happens. I have been running versions of that experiment ever since.
For my Ph.D. at Berkeley I lived in the Peruvian Andes, collecting data with small potato farmers, asking how they actually decided where to sell. Price was only part of it. Who they knew, what they had heard, and whom they trusted mattered as much. Later, on a cash transfer trial in Nicaragua, much of the impact came from the networks the women built, not from the money alone. Learning from each other, they began to aim higher. People decide inside their relationships, the stories they tell themselves about how the world works, and their sense of what is expected of people like them. That thread runs through everything since, in work with poor communities from Afghanistan to Bangladesh to Nigeria.
As co-founder and head of eMBeD, the World Bank's behavioral science unit, we built an interdisciplinary team to diagnose what drives behavior, then design and test solutions with governments and project teams in more than 100 countries. The unit sits in the Bank's Development Impact Department, whose job is building causal evidence on what actually works. A lot of our work is about the people in charge, too. Ministers, mayors and public officials have the same biases as everyone else, and so do we.
Underneath all of it is one goal: putting tools in people's hands that help them make better decisions, for their own lives and for the lives of others. Much of it comes down to agency, aspiration and hope: the belief that a healthier, happier life is within reach, and worth working for. The job is to help people act on it, openly, and never to decide for them. Some of the work runs through governments and public services. Some of it is building capabilities and jobs. Some of it is telling better stories, with media that reach millions. Some of it is taking on misinformation. More and more, it means working with the private sector as well as the public one, because that is where many of the decisions that shape people's lives are made.
My part is the connective one: seeing how research, policy, markets, and technology fit together, and moving institutions so that what we learn about how people decide actually changes what happens to them. Evidence is only useful if it reaches the people making the decision. So I use knowledge diffusion the way I use behavioral science, as a tool for making sense of things. How does an idea travel, who trusts it, and what makes someone act on it? It is the same question about people, asked about evidence. And I try to keep it fun. Magic, music and stories find their way into the work, because serious ideas land better when people enjoy them.
The question is always the same. Why do people do what they do, and what would change it.